Privacy Policy
How we collect, use, and protect your information on our platform.
Introduction
Last Updated: 05 September 2025
Effective Date: 05 September 2025
This Privacy Policy explains how Netradia collects, uses, shares, and protects information when you use our RADIUS server management platform. We comply with applicable privacy laws in the jurisdictions where we operate.
Information We Collect
Account Information:
- Company details and contact information
- Username, email, and encrypted password
- Billing and payment information
- Service configuration and preferences
Usage Information:
- Login activity and session data
- Feature usage and performance metrics
- Error logs and diagnostic information
- Support communications and feedback
Technical Information:
- IP addresses and device identifiers/li>
- Browser and system information
- Cookies and tracking technologies
End User Data (Processed for You):
Important:You are the data controller for your end users' data. We process it only according to your instructions:
- Authentication logs and connection records
- Network usage and bandwidth statistics
- User IP addresses and device information
- Session data and access patterns
How We Use Information
Service Provision:
- Provide and maintain our platform
- Process payments and manage accounts
- Authenticate users and manage access
- Monitor performance and security
Customer Support:
- Respond to inquiries and provide assistance
- Troubleshoot technical issues
- Send service-related notifications
Legal and Security:
- Comply with legal obligations
- Respond to law enforcement requests
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
Business Operations:
- Improve our services and develop new features
- Conduct analytics with aggregated data
- Send marketing communications (with consent)
Information Sharing
We Do Not Sell Your Information: We do not sell, rent, or trade your personal information.
Service Providers
We share information with:
- Payment processing and billing
- Customer support tools
- Platform hosting and infrastructure
- Analytics and performance monitoring
Legal Requirements
We may disclose information when required by law:
- Valid court orders, warrants, or subpoenas
- Legitimate law enforcement requests
- Regulatory compliance requirements
- Protection of rights and safety
Business Transfers
Information may be transferred in mergers, acquisitions, or asset sales, subject to the same privacy protections.
With Your Consent:
We may share information for other purposes with your explicit consent.
Data Controller vs Processor Roles
We are Data Controller for:
- Your account information and service usage data
- Our marketing and business analytics
- Support communications
We are Data Processor for:
- Your end users' authentication and usage data
- Network traffic and connection logs
- Any personal data you collect through our platform
Your Responsibilities as Data Controller:
For your end users' data, you must have legal basis for data collection, provide privacy notices, obtain required consents, handle user rights requests, comply with data protection laws in your jurisdiction, and report breaches as required by local law.
Data Security
We implement security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments
- Network monitoring and threat detection
- Employee training on data protection
Security Limitations: No system is completely secure. You should implement additional security measures appropriate for your operations.
Data Retention
Account Data
We retain your information:
- While your account is active
- As needed for business purposes (billing, support, legal compliance)
- As required by applicable law
End User Data
- Controlled by your settings and instructions
- Deleted when you request (subject to legal obligations)
- Retained according to your business needs and legal requirements
International Data Transfers
Your information may be processed in countries other than where you’re located. We implement appropriate safeguards for international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Other legally approved mechanisms
Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access and Portability
- Access your personal information
- Receive data in portable format
Correction and Deletion
- Correct inaccurate information
- Delete your personal information (subject to legal requirements)
Processing Controls
- Object to certain processing activities
- Restrict processing in specific circumstances
- Withdraw consent (where consent is the legal basis)
Complaints
- File complaints with data protection authorities
- Seek legal remedies for privacy violations
homeage/privacy.privacy_rights_exercising Contact us at privacy@netradia.com to exercise your rights. We’ll respond within timeframes required by applicable law.
Cookies and Tracking
Types of Cookies
- Essential: Required for platform functionality
- Performance: Help analyze usage and improve service
- Functional: Remember preferences and settings
- Marketing: Used for advertising (with consent)
Managing Cookies
You can control cookies through:
- Browser settings and preferences
- Our cookie preference center
- Third-party opt-out tools
Jurisdiction Rights
We comply with applicable privacy laws in all jurisdictions where we operate. Contact us for information about rights in your jurisdiction.
Policy Updates
We may update this Privacy Policy to reflect:
- Changes in applicable privacy laws
- New features or services
- Improved practices and transparency
We’ll notify you of material changes through email or platform notifications. Continued use constitutes acceptance of updates.
Contact Information
Privacy Questions
Privacy Team
PT Nagasir Kreatif Teknologi
Email: privacy@netradia.com
This Privacy Policy applies to all users worldwide and is designed to comply with major international privacy frameworks while respecting local legal requirements in your jurisdiction.